1. Warranty Coverage

We offer a limited warranty on all products sold through hilito.xyz. The warranty covers defects in material or workmanship under normal use conditions. If your product is found to be defective, we will repair or replace it free of charge, depending on the issue.

2. Warranty Period

  • Flash Memory & USB Flash Drives: We provide a 2-year warranty from the date of purchase.
  • Memory Card Readers: We offer a 1-year warranty from the date of purchase.

The warranty period starts from the date of purchase as indicated on the sales receipt or order confirmation. If you misplace your receipt, please contact our customer support team for assistance.

3. What is Covered

The warranty covers:

  • Manufacturing defects.
  • Faults that occur under normal usage conditions, including failures of the product’s core functionality.
  • Malfunctions that are not caused by accidents, misuse, or improper handling.

4. What is Not Covered

The warranty does not cover:

  • Damage caused by accident, misuse, abuse, or unauthorized repair.
  • Physical damage (e.g., cracks, dents, or water damage).
  • Damage caused by improper installation or use outside of the specified guidelines.
  • Data loss or damage, as we recommend you back up your data regularly.
  • Consumables or items that naturally wear out over time (e.g., USB connectors that are bent or worn).

5. Warranty Claims Process

To claim warranty service, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at admin@hilito.xyz or via our Contact Us page. Be sure to include:
    • Your order number or proof of purchase.
    • A description of the defect or issue.
    • Photos or videos of the damaged product (if applicable).
  2. Product Evaluation: Once we receive your claim, our team will assess the issue and may request additional information or images. If we determine that the product is eligible for warranty service, we will provide instructions for returning the product.
  3. Return Instructions: If you need to send the product back to us, we will provide you with an address and instructions. The return shipping costs are the responsibility of the customer unless the issue is confirmed to be a manufacturing defect.
  4. Replacement or Repair: Upon receipt and evaluation of the returned product, we will either repair it or send you a replacement unit (at our discretion). If the product is no longer available, we will offer a similar product or a refund.

6. Limitations of Liability

While we strive to provide the best warranty service, hilito.xyz is not liable for any incidental or consequential damages resulting from product defects, including but not limited to loss of data, time, or business interruptions.

7. Product Registration

To ensure faster warranty processing, we encourage you to register your product on our website within 30 days of purchase. Registration is not required for warranty coverage, but it will help us serve you more efficiently.

8. Changes to Warranty Policy

hilito.xyz reserves the right to modify or update this warranty policy at any time without prior notice. Any changes will be posted on this page, so please check regularly for updates.

9. Contact Us

If you have any questions or need assistance with your warranty claim, please don’t hesitate to contact us at: