1. Eligibility for Returns:

We accept returns for products purchased on Hilito.xyz under the following conditions:

  • The product is in its original, unused condition with all packaging intact.
  • The return request is made within 30 days from the date of purchase.
  • The product is faulty or defective upon arrival.
  • The product is damaged during shipping (please contact us immediately if this occurs).

2. Non-Returnable Items:

For health and safety reasons, some products may not be eligible for return. These include:

  • Opened or used USB Flash Drives and Memory Card Readers (unless defective).
  • Products not purchased from Hilito.xyz or that are past the return window.

3. How to Initiate a Return:

To initiate a return, follow these steps:

  1. Contact our customer support team at admin@hilito.xyz with your order number, a brief description of the issue, and any relevant photos if applicable.
  2. Our team will review your request and send you a return authorization if your request meets the return policy criteria.
  3. Pack the item securely in the original packaging (if available) to avoid damage during return shipping.
  4. Ship the item back to us using the provided return label or another secure method.

4. Refund Process:

Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria. If everything is in order, you will be issued a refund to your original payment method. Please note that:

  • Refunds may take up to 7-10 business days to process depending on your bank or payment provider.
  • Shipping fees are non-refundable unless the return is due to an error on our part (such as sending the wrong item or a damaged product).

5. Exchanges:

At this time, we do not offer direct exchanges. If you’d like to exchange a product, please follow the return process for a refund and then place a new order for the desired item.

6. Defective or Damaged Items:

If you receive a defective or damaged product, please contact us within 7 days of receiving your order. We will provide you with a return shipping label and either send you a replacement or process a refund as per your preference.

7. Return Shipping Costs:

If the return is due to a defect or an error on our part, Hilito.xyz will cover the return shipping costs. For all other returns, the customer will be responsible for return shipping fees.

8. Contact Us:

For any questions or concerns regarding our return policy, feel free to reach out to our customer support team:

Thank you for choosing Hilito.xyz. We appreciate your business and are committed to providing you with high-quality products and excellent customer service!